FAQs

FEES: We do not charge for the creation or manipulation of your artwork files for the laser engraving process.  

ARTWORK: In order to make your order process as smooth as possible, we ask that you have proper file formats to submit during your order.  Or, you can email the proper file formats after your order is placed to karilea.company@gmail.com.

.SVG and .AI Files are preferred. Please make sure you convert your text/fonts to outlines. If we do not have the font on file, our software will convert it to the next closest font which may cause your logo to look different. If you cannot convert your text, please send the .TTF file in an email so we can install it.

JPG files are perfectly fine as long as they are high quality and large format so that we can properly convert them.

.PDF files are also preferred but they need to be actual .PDF files and not a .JPG file saved as a .PDF.

PROOFS: We will send a digital proof only upon request. We only send a digital proof after your purchase is completed. Depending on our current workload, a digital proof may not be sent until closer to production time. If you have a straight forward logo that is already setup exactly the way you want the patch to look, you most likely do not need to request a proof. This speeds up the entire order process.

HAT CARE & CLEANING:
We use 100% real top grain steer leather in the color Rust (all other colored leather is high quality leatherette).  All of our patches are bonded to each hat by hand using our leather bond. Our patches are not stitched, pressed, or sewn on.

Dark stains are generally not from sweat, but from the natural oils in your skin and hair. These oils absorb into fabric as you wear your hat and there isn't a much you can do about the natural oils in your body staining your hat.

Salty sweat stains are generally the stains lighter in color and have the appearance of a white line around the edge of the spot. Salty sweat stains are very normal and common. Sweat is your body's method of cooling itself off and getting rid of waste. 

We want you to get a good life out of your custom leather patch hat, so proper hat care is essential. We definitely don't recommend putting your had in a washing machine or dishwasher as it will likely damage your hat beyond repair. Consider your hat to be a delicate item. Just because you can wear it and sweat in it, doesn’t mean it will hold up in the washing machine.

So what happens when leather gets wet? When leather gets wet, the oils in the leather bind to the water molecules. As the water dries and evaporates, it draws out the oils with it. The leather's loss of natural oils causes it to lose its supple quality and turn brittle. Keep in mind genuine leather patches will absorb water, oil, and detergent differently. Over time, they will take on a more weathered look. Avoid getting detergent on or scrubbing your leather patches. Color debossing may be susceptible to peeling off if there is too much abrasion, wetness or heat.

What happens if it rains or I go to the pond/lake/beach? You are most likely out enjoying life and that's the reason you are wearing a hat in the first place. We get it...rain comes out of nowhere sometimes. Your friend thinks it is going to be funny to flip you off of your float while enjoying the water or a friend's skiing challenge is just too tempting. If your hat gets soaked or submerged, we suggest simply letting it air dry. If it submerged in saltwater we suggest giving it a rinse with fresh water and letting it dry naturally.

How do I clean my hat?
We do not recommend letting our leather patch hats soak. Soap, water, alcohol, and harsh chemical cleansers can weaken the glue bond between the patch and hat.

We suggest cleaning your hats naturally.

You shouldn’t wait too long between washes for your hats. The sweat and oil stains can cause the color to fade permanently. Depending on how often you wear your hat and how sweaty you get, it's a good idea to wash your hat once a week to avoid heavy staining. 

***LIABILITY NOTICE*** We are not responsible for any mishandling of your hats during a cleaning process and these methods above are not 100% guaranteed to work. This is just our gentle suggestion to clean your hat. Wear and tear on hats can vary drastically depending on how you wear it, treat it, the conditions of the environment, temperatures inside your vehicle if you leave it there, or outdoors. Our hats are not meant to be washed or submerged. We only suggest spot cleaning without the use of harsh chemicals to prevent discoloration or failure of the leather glue. Most of our clients have hats that are several years old that either still look brand new or have taken on a rugged life of their own, which they like even more.