Refund policy

All sales are final since they are custom, handmade items. However, if there is an error on our part or defect on your order, we will offer a complete refund or exchange upon receiving the item and completing an inspection. You must contact us PRIOR to returning an item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at karilea.company@gmail.com.

If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You are responsible for the return shipping costs. However, we will pay the return shipping costs if you received an incorrect or defective item.

You can always contact us for any return question at karilea.company@gmail.com. We are happy to assist you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at karilea.company@gmail.com.

Leather Patch Hats ONLY: Our exchange policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you an exchange. Since our products are made to order, we do not offer refunds. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only replace items within 15 days if they are defective or damaged. You must send your unused hats back for us to replace for re-application to the same hats unless the actual hat is damaged. At that point we will use a new hat.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your exchange, we require photos of the defective or damaged hats.

Exceptions /non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your pre-authorized return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at karilea.company@gmail.com.

Questions about your order?
Please contact us if you have any problems with your order.

ADDITIONAL INFORMATION: Since all leather hides are different, not all products will look the same. Each item is unique in its own way. *color may vary on items slightly due to your computer screen settings